

Larry H. Miller Ford Mesa is a J.D. Power 2019 & 2020 Dealer of Excellence for the Customer Sales Experience!
The J.D. Power Dealer of Excellence ProgramSM reflects
the commitment and dedication of select retailers to provide their
customers with a purchase experience that meets today's consumer
expectations.
Not all dealerships can qualify. Those that do must pass a three-step process:
First,
J.D. Power uses feedback from more than 25,000 consumers like you to
limit the percentage of eligible dealerships by brand. In other words,
we consider proportionally more dealerships from top-performing brands
for Dealer of Excellence.
Second, interested dealerships must rank among their brand's top performers in key customer satisfaction areas consistent with measurements found in J.D. Power's Sales Satisfaction Index (SSI) StudySM.
Finally,
qualifying dealers must pass a dealership audit and show they meet or
exceed J.D. Power sales best practices. Those best practices include,
but are not limited to:
- Listing vehicle inventory and pricing on the dealership website
- Negotiating in an efficient and transparent manner
- Offering a fair trade-in value
- Presenting a clear and easy-to-understand F&I product menu
When you choose to visit a J.D. Power Dealer of Excellence you can be confident the sales team will be just as committed to providing an exceptional customer experience as they are to selling a vehicle.
Make an Inquiry
Contact
Larry H. Miller Ford Mesa
460 E Auto Center Dr
Mesa, AZ 85204
- Sales: 480-569-7712
- Service: 480-569-7709
- Parts: 833-854-2629