Larry H. Miller Ford Mesa

2021 Ford Explorer Recall

Ford Explorer Recall service at Larry H. Miller Ford Mesa in Mesa, AZ

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Engine

FREE1 OPEN RECALL

NHTSA campaign 20V788000 · 1,405 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2020-2021 Explorer and Lincoln Aviator vehicles. The right hand motor mount fasteners may have been incorrectly tightened, and may loosen over time.

Consequence

With a loose motor mount, motor vibration may cause the axle to disconnect from the engine and could result in loss of power, increasing the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will remove and replace the right hand motor mount fasteners, free of charge. The recall is expected to begin February 8, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S72.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2021 Ford Explorer?

NHTSA has issued one recall for the 2021 Ford Explorer, affecting the engine and involving right-hand motor mount fasteners that may loosen.
The defect may allow vibration to cause the axle to disconnect from the engine, potentially resulting in loss of power and an increased crash risk.
Ford’s remedy is to remove and replace the right-hand motor mount fasteners at no charge through an authorized dealer.

How do I check if my 2021 Ford Explorer has an open recall?

You can check your 2021 Ford Explorer by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
A VIN check confirms whether the specific vehicle still has an open campaign, even if a prior owner may have completed work.
To have Larry H. Miller Ford Mesa check the vehicle, schedule an appointment.

How much does a 2021 Ford Explorer recall repair cost?

A 2021 Ford Explorer recall repair costs the owner nothing when the remedy is completed by an authorized dealer.
Ford’s specified remedy for this campaign is the removal and replacement of the right-hand motor mount fasteners free of charge.
Ask the service team about any separate maintenance or repair needs before authorizing additional work.

Can an independent shop fix a 2021 Ford Explorer recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Authorized Ford technicians use manufacturer diagnostic tools and the repair procedure specified for the campaign.
Larry H. Miller Ford Mesa can verify the VIN and coordinate the eligible recall service.

Does an open recall affect the trade-in value of the 2021 Ford Explorer?

Buyers and dealers check recall status, so an open recall can affect the trade-in conversation; visit our trade-in page to get started.
Completing an eligible recall remedy can provide documentation that the manufacturer campaign was addressed.
Our team can help you check recall status before you discuss your vehicle’s trade-in options.

Recall Service & Dealership Highlights

Address the Safety Concern

NHTSA identifies one engine recall for the 2021 Ford Explorer. Right-hand motor mount fasteners may have been incorrectly tightened and could loosen over time. If the mount becomes loose, engine vibration may allow the axle to disconnect from the engine, which can cause a loss of power and increase the risk of a crash. Waiting can leave the condition unresolved even when the vehicle appears to drive normally. A free VIN check can show whether the campaign remains open, and an authorized Ford dealer can complete Ford’s specified fastener replacement at no charge. If you received a notice or have questions, schedule service promptly.

Factory-Authorized Expertise

Larry H. Miller Ford Mesa provides recall assistance with factory-trained technicians, manufacturer diagnostic tools, and OEM parts. Our team follows Ford’s repair instructions for the right-hand motor mount fastener campaign and completes eligible recall work free of charge to the owner. We serve Mesa, Gilbert, Tempe, Chandler, Apache Junction, and nearby Arizona communities from 460 East Auto Center Drive in Mesa. A manufacturer recall is different from an ordinary repair because the remedy is defined by Ford. Contact Larry H. Miller Ford Mesa at 480-690-1279 or schedule an appointment for help.

Take the Next Step

Start with the VIN, even if you are unsure whether the recall repair was completed. Bring your 2021 Ford Explorer to our Mesa service department so the team can check for an open campaign and explain the next step. If the recall is open, the manufacturer remedy can be performed at no charge by an authorized Ford dealer. There is no need to wait for a warning or a noticeable symptom. Schedule service online, or call 480-690-1279 for assistance. We can also help you review service needs and discuss service specials.