Larry H. Miller Ford Mesa

2019 Ford Flex Recall

Ford Flex Recall service at Larry H. Miller Ford Mesa in Mesa, AZ

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Alternator

FREE1 OPEN RECALL

NHTSA campaign 18V548000 · 87 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2018 Ford Edge, Lincoln MKX, 2019 Ford Flex, and Lincoln MKT vehicles. The power supply cables at the starter and the alternator may not have been properly secured, possibly resulting in an electrical arc.

Consequence

An electrical arc can increase the risk of a fire.

Corrective Action

Ford will notify owners, and dealers will inspect the alternator and starter motor power supply cables to verify that they are properly secured, correcting them as necessary, free of charge. The recall began September 26, 2018. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 18S25.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Ford Flex?

NHTSA has issued one recall for the 2019 Ford Flex, affecting the alternator and starter motor power supply cables because they may not be properly secured.
The condition may allow an electrical arc, which can increase the risk of fire.
Ford's recall number is 18S25.

How do I check if my 2019 Ford Flex has an open recall?

You can check your 2019 Ford Flex at NHTSA.gov or receive a free VIN check at our service department.
Our team can verify open recall status and explain the manufacturer-specified remedy.
You can schedule an appointment online for help with the check.

How much does a 2019 Ford Flex recall repair cost?

A 2019 Ford Flex recall repair is free at an authorized dealer when the vehicle has an open manufacturer recall.
Ford's remedy includes inspecting the alternator and starter motor power supply cables and correcting them as necessary.
The recall remedy is performed by a factory-trained technician.

Can an independent shop fix a 2019 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Larry H. Miller Ford Mesa has Ford-trained technicians and the equipment needed to complete the recall procedure.
Schedule service if you received a notice or are unsure whether the repair was completed.

Does an open recall affect the trade-in value of the 2019 Ford Flex?

Buyers and dealers check recall status, so completing an open recall can help keep the trade-in process clear.
Use our trade-in page to begin discussing your vehicle's value.
Our service team can check the VIN while you plan your next step.

Recall Service & Dealership Highlights

Address the Fire Risk

NHTSA recall information identifies a problem with the alternator and starter motor power supply cables on certain 2019 Ford Flex vehicles. The cables may not have been properly secured, allowing an electrical arc to occur. An electrical arc can increase the risk of a fire, making prompt attention important even if your Flex seems to drive normally. Waiting may leave a known safety concern unresolved. Larry H. Miller Ford Mesa can check your VIN and determine whether the recall remains open. If the campaign applies, the required inspection and correction are completed at no charge under the manufacturer's recall remedy.

Trusted Ford Service

Larry H. Miller Ford Mesa provides authorized Ford recall service for drivers in Mesa, Gilbert, Tempe, Chandler, Apache Junction, and nearby East Valley communities. Our factory-trained technicians use manufacturer diagnostic tools and genuine OEM parts and procedures when the recall remedy requires correction. That experience matters when inspecting power supply cables connected to the alternator and starter motor. Most importantly, an eligible manufacturer recall repair is performed free of charge. Visit our service department at 460 East Auto Center Drive in Mesa, AZ, and receive straightforward guidance from a team familiar with Ford vehicles and recall requirements.

Take the Next Step

Start by checking your VIN, then bring your 2019 Ford Flex to Larry H. Miller Ford Mesa for confirmation and repair. You can schedule service online even if you are unsure whether the recall is still open or whether a previous owner completed it. Our team can perform the VIN check, explain the result, and carry out the manufacturer remedy when needed. Do not wait for a warning sign because the cable concern may not change how the vehicle feels on the road. A free recall check is a simple way to move forward with confidence.