Larry H. Miller Ford Mesa

2019 Ford Explorer Recall

Ford Explorer Recall service at Larry H. Miller Ford Mesa in Mesa, AZ

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Structure

FREE1 OPEN RECALL

NHTSA campaign 21V316000 · 616,967 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2016-2019 Explorer vehicles. The retention pins could loosen and allow the roof rail covers to detach from the vehicle.

Consequence

A detached roof rail cover can create a road hazard, increasing the risk of a crash.

Corrective Action

Dealers will install push-pins and replace any damaged rail clips and roof rail covers, as necessary, free of charge. Owner notification letters are expected to be mailed June 28, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S22.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2019 Ford Explorer?

NHTSA recall information identifies two recalls for the 2019 Ford Explorer: Structure and Seat.
The Structure recall involves roof rail cover retention pins that could loosen and allow a cover to detach, creating a road hazard.
The Seat recall involves certain manual seat back recliner mechanisms that may have reduced strength in a crash.

How do I check if my 2019 Ford Explorer has an open recall?

You can check your 2019 Ford Explorer at NHTSA.gov or receive a free VIN check at our service department.
Larry H. Miller Ford Mesa can confirm whether an open recall applies and explain the manufacturer’s remedy.
If you are uncertain whether previous recall work was completed, bring the vehicle in for a check.

How much does a 2019 Ford Explorer recall repair cost?

A 2019 Ford Explorer recall repair is free at an authorized dealer when the vehicle is eligible for the manufacturer remedy.
The Structure remedy includes installing push-pins and replacing damaged rail clips or roof rail covers as necessary.
The Seat remedy includes inspecting and replacing the seat structure as necessary.

Can an independent shop fix a 2019 Ford Explorer recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Factory-trained technicians use manufacturer diagnostic tools and OEM parts for the applicable recall repair.
Larry H. Miller Ford Mesa is an authorized Ford dealership serving drivers in Mesa, Arizona.

Does an open recall affect the trade-in value of the 2019 Ford Explorer?

Buyers and dealers check recall status, so completing an open recall can support a smoother trade-in evaluation.
Use our trade-in page to begin reviewing your vehicle’s value.
Ask our team to check the VIN before discussing your next vehicle.

Recall Service & Dealership Highlights

Address Safety Concerns

NHTSA recall information identifies two safety concerns for the 2019 Ford Explorer. The Structure recall involves retention pins that could loosen, allowing a roof rail cover to detach and create a road hazard that increases crash risk. The Seat recall involves certain manual seat back recliner mechanisms that may be missing a required third pawl. A weakened seat back may not adequately restrain an occupant in a crash, increasing the risk of injury. Waiting can leave a known safety concern unresolved. Bring your Explorer to Larry H. Miller Ford Mesa so the VIN can be checked and any applicable manufacturer remedy can be completed free of charge.

Trusted Ford Service

Larry H. Miller Ford Mesa provides authorized Ford service in Mesa, AZ, for drivers from Tempe, Gilbert, Chandler, Apache Junction, Queen Creek, and nearby communities. Factory-trained technicians follow Ford’s repair procedures and use manufacturer diagnostic tools to identify the correct VIN-specific remedy. OEM parts support the repair, including the push-pins, rail clips, roof rail covers, or seat structure required by the applicable recall. Eligible manufacturer recall remedies are performed free of charge. Our team will explain the process clearly and help you move forward with confidence at our location on East Auto Center Drive.

Take the Next Step

Start by checking your 2019 Ford Explorer’s VIN, then bring the SUV to Larry H. Miller Ford Mesa for confirmation and repair. You do not need to be certain that a recall remains open before contacting us; the check is free, and it can clarify whether previous work was completed. Schedule an appointment with our service department at a convenient time. If the vehicle qualifies, the manufacturer remedy is completed at no charge. Contact our team at 480-690-1279 with questions and let us help you address the concern promptly.