Larry H. Miller Ford Mesa

2018 Ford Flex Recall

Ford Flex Recall service at Larry H. Miller Ford Mesa in Mesa, AZ

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2018 Ford Flex?

NHTSA has issued one recall for the 2018 Ford Flex involving the rear suspension, specifically rear suspension toe links that may fracture and cause a sudden handling change.
The recall affects certain vehicles with the Police Interceptor or SHO Performance Pack.
Ford's recall number is 20S04, and the stated remedy is replacement of the rear suspension toe links at no charge.

How do I check if my 2018 Ford Flex has an open recall?

You can check your 2018 Ford Flex by entering its VIN at NHTSA.gov or by requesting a free VIN check at the Larry H. Miller Ford Mesa service department.
A VIN check can help confirm whether the recall applies to your vehicle and whether the remedy has been completed.
When you are ready, schedule an appointment for assistance.

How much does a 2018 Ford Flex recall repair cost?

A 2018 Ford Flex recall repair costs nothing when the manufacturer remedy is performed by an authorized Ford dealer.
The recall remedy for the affected rear suspension toe links is replacement free of charge to the owner.
Ask about service specials when arranging additional maintenance needs.

Can an independent shop fix a 2018 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer recall remedy at no charge.
Larry H. Miller Ford Mesa uses factory-trained technicians to complete Ford recall work according to the manufacturer's instructions.
The service team can review the VIN and help coordinate the proper repair.

Does an open recall affect the trade-in value of the 2018 Ford Flex?

Buyers and dealers check recall status, so completing an open recall can help provide a clearer trade-in evaluation for your 2018 Ford Flex.
Use our trade-in page to begin the vehicle valuation process.
For safety-related concerns, arrange the recall check before discussing your next vehicle.

Recall Service & Dealership Highlights

Protect Handling and Safety

The NHTSA recall concerns the rear suspension on certain 2018 Ford Flex vehicles with the Police Interceptor or SHO Performance Pack. Ford reports that rear suspension toe links may fracture under stress. A fractured toe link can cause a sudden change in vehicle handling and raise the risk of a crash. Waiting to confirm recall status can leave a potential safety issue unresolved, particularly if you notice a handling concern or receive a manufacturer notice. Bring the vehicle in for a VIN check as soon as possible. The recall remedy is defined by Ford and is performed at no charge by an authorized dealer.

Trusted Ford Recall Service

Larry H. Miller Ford Mesa provides recall assistance in Mesa, Arizona, for drivers from Gilbert, Chandler, Tempe, Scottsdale, and nearby communities. Factory-trained technicians use manufacturer diagnostic tools and OEM parts to verify recall status and carry out the specified Ford remedy. For the rear suspension recall, the corrective action is replacement of the affected rear suspension toe links when the remedy is available. Manufacturer safety recall remedies are performed at no charge to the owner. Our team can also explain the repair process, answer questions, and help you get service now and pay later through available service financing options.

Take the Next Safe Step

Start by locating your 17-character VIN and requesting a recall check. You can check through NHTSA.gov or bring your 2018 Ford Flex to Larry H. Miller Ford Mesa for a free VIN check against the manufacturer's open recall records. If the recall applies, the service team can explain the remedy and arrange the work when the required parts are available. Schedule service even if you are unsure whether the repair was completed, because confirming status is simple and free. Schedule service today, or contact the dealership at 480-690-1279 for assistance.