Larry H. Miller Ford Mesa

2017 Ford Flex Recall

Ford Flex Recall service at Larry H. Miller Ford Mesa in Mesa, AZ

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Frequently asked questions

Recall Summary

2 recalls found · All repairs FREE

Rear Suspension

FREE1 OPEN RECALL

NHTSA campaign 20V072000 · 211,207 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

Consequence

A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

Corrective Action

Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Ford Flex?

NHTSA recall information identifies two recalls for the 2017 Ford Flex, involving the rear suspension and engine.
The rear suspension recall involves toe links that may fracture and cause a sudden handling change.
The engine recall involves turbocharger oil supply tubes that may leak oil onto engine components and increase fire risk.

How do I check if my 2017 Ford Flex has an open recall?

You can check your 2017 Ford Flex VIN at NHTSA.gov or receive a free VIN check at our service department.
Our team can review the VIN and explain whether a manufacturer remedy applies.
If you are unsure whether previous recall work was completed, schedule an appointment.

How much does a 2017 Ford Flex recall repair cost?

A 2017 Ford Flex recall repair costs the owner nothing when completed by an authorized dealer as the manufacturer remedy.
Eligible remedies may include replacing rear suspension toe links or inspecting and replacing turbocharger oil supply tubes.
Ask our service team to confirm the repair steps for your VIN.

Can an independent shop fix a 2017 Ford Flex recall?

No; only an authorized franchise dealer performs the manufacturer remedy at no charge.
Larry H. Miller Ford Mesa uses factory-trained technicians and Ford service procedures for eligible recall work.
Contact the service department to arrange your VIN check.

Does an open recall affect the trade-in value of the 2017 Ford Flex?

Buyers and dealers check recall status, so completing an open remedy can help clarify the vehicle’s trade-in condition.
Visit our trade-in page to begin the valuation process.
Recall completion still depends on the VIN and manufacturer eligibility.

Recall Service & Dealership Highlights

Protect Handling and Safety

NHTSA recall information identifies two potential safety concerns for certain 2017 Ford Flex vehicles. A rear suspension toe link may fracture from stress, causing a sudden change in handling and increasing crash risk. On vehicles with a 3.5L GTDI engine, an improperly brazed turbocharger oil supply tube may leak oil onto engine components, increasing the risk of fire if an ignition source is present. Waiting can leave a known safety issue unresolved. A VIN check confirms whether either campaign applies, while an authorized Ford dealer can perform the eligible remedy at no charge. If you notice a concern or receive a notice, arrange service promptly.

Authorized Ford Service

Larry H. Miller Ford Mesa provides recall assistance for drivers in Mesa, Gilbert, Chandler, Tempe, Apache Junction, and nearby communities. Our factory-trained technicians use manufacturer diagnostic tools and OEM parts to follow Ford’s prescribed remedy. Depending on the VIN, service may involve replacing rear suspension toe links or inspecting and, if necessary, replacing turbocharger oil supply tubes. Eligible manufacturer safety recall repairs are performed at no charge to the owner. Visit Larry H. Miller Ford Mesa at 460 East Auto Center Drive in Mesa, AZ, for knowledgeable support and a clear explanation of the work your vehicle needs.

Start With a Free VIN Check

Begin by locating your vehicle identification number and booking a visit with our service department. We will check the VIN for open recalls, explain any applicable manufacturer remedy, and help you bring the vehicle in for authorized service. Schedule service even if you are unsure whether a previous repair was completed, because the VIN check is free. Our team can answer questions before the appointment and help you understand the next step. If additional maintenance is needed during your visit, ask about current service specials and available ways to get service now and pay later.