Larry H. Miller Ford Mesa

2017 Ford Escape Recall

Ford Escape Recall service at Larry H. Miller Ford Mesa in Mesa, AZ

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Frequently asked questions

Recall Summary

1 recalls found · All repairs FREE

Electrical System

FREE1 OPEN RECALL

NHTSA campaign 16V617000 · 17,985 vehicles affected

Defect

Ford Motor Company (Ford) is recalling certain model year 2017 Ford Escape Titanium and SE vehicles manufactured October 5, 2015, to May 12, 2016. The settings for the closing-force of the power-operated windows may allow the windows to close on an object such as a body part and injure it before the windows auto-reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 118, Power-Operated Window Systems.

Consequence

If a window closes on a body part, it can increase the risk of injury.

Corrective Action

Ford has notified owners, and dealers will update the power window operating system software, free of charge. The recall began on September 6, 2016. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 16C12.

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Frequently Asked Questions

5 common questions answered

What recalls has NHTSA issued for the 2017 Ford Escape?

NHTSA has issued one recall for the 2017 Ford Escape, involving the Electrical System and power-operated window software.
The affected window settings may allow a window to close on an object or body part before auto-reversing, increasing the risk of injury.
Ford's remedy is a free update to the power window operating system software at an authorized dealer.

How do I check if my 2017 Ford Escape has an open recall?

You can check your 2017 Ford Escape by entering its VIN at NHTSA.gov or by getting a free VIN check at our service department.
Larry H. Miller Ford Mesa can verify whether the recall remedy remains open for your specific vehicle.
If you are unsure whether the repair was completed, schedule an appointment for a VIN check.

How much does a 2017 Ford Escape recall repair cost?

A 2017 Ford Escape recall repair costs nothing at an authorized dealer because the manufacturer remedy is performed free of charge.
The applicable remedy is an update to the power window operating system software.
Bring your vehicle to an authorized Ford franchise dealer for the manufacturer-specified repair.

Can an independent shop fix a 2017 Ford Escape recall?

No; only an authorized Ford franchise dealer performs the manufacturer remedy at no charge.
An independent shop may not be able to complete the manufacturer software update as the authorized dealer can.
Factory-trained technicians use Ford procedures to verify and address the open recall.

Does an open recall affect the trade-in value of the 2017 Ford Escape?

Buyers and dealers check recall status, so completing an open safety recall can help provide clearer information when you trade in your 2017 Ford Escape.
Use our trade-in page to begin the vehicle valuation process.
You can also arrange a free VIN check before discussing your vehicle's next step.

Recall Service & Dealership Highlights

Protect Occupants From Window Risk

NHTSA identifies an Electrical System recall involving the power-operated windows on certain 2017 Ford Escape vehicles. The window closing-force settings may allow a window to close on an object or body part before the auto-reverse function responds. If contact occurs, the result can be injury. Waiting leaves the safety concern unresolved, especially when children or other passengers operate the windows. Ford's remedy is a software update for the power window operating system, performed at no charge by an authorized dealer. A quick VIN check at Larry H. Miller Ford Mesa can determine whether this manufacturer remedy still needs to be completed.

Ford Expertise in Mesa

Larry H. Miller Ford Mesa serves drivers throughout Mesa, Gilbert, Chandler, Tempe, Apache Junction, and nearby communities with factory-trained technicians who understand Ford safety campaigns. Our service team uses manufacturer diagnostic tools and OEM parts and procedures to verify the vehicle and complete the specified recall remedy. When the Electrical System recall applies, the power window operating system software update is performed free of charge through the authorized Ford franchise dealership. Visit us at 460 East Auto Center Drive in Mesa, Arizona, for knowledgeable assistance and reassuring next steps. Current service specials may also help with additional maintenance needs.

Simple Steps to Get Started

Start by locating your VIN and contacting our service department for a recall check. Bring your 2017 Ford Escape to Larry H. Miller Ford Mesa so our team can confirm whether the Electrical System recall remains open and perform the manufacturer remedy when needed. You should schedule service even if you are unsure whether a previous repair was completed, because the VIN check is free. Our team can explain the result, answer questions, and help you move forward without guesswork. Completing a safety recall promptly is a practical way to protect passengers and maintain confidence in your vehicle.